Yesterday, I was meant to receive a parcel from DPD. Here's the correspondence I had from them yesterday morning -
EMAIL NO. 1 FROM DPD -
Your order will be delivered 2 July
Your order from Beautybay.com will be delivered 2 July by DPD. Can you please ensure that someone will be available to sign for the parcel
EMAIL NO. 2 FROM DPD -
Your order is due for delivery
between 13:32-14:32 today
Your order from Beautybay.com is out for delivery today by Penzam your DPD driver and is due to be delivered between 13:32-14:32. Can you please ensure that someone will be available to sign for the parcel
So, I ensured that someone was there to sign for the parcel by taking the afternoon off work. 14:32 came and went. The tracking details on their website still said 'out for delivery'. By 7pm, their website was reading that my parcel 'could not be delivered'. No explanation or anything. Of course, a customer service number on their website was harder to find than that of MI6's. When I did manage to find one I kept being redirected to an automated system which told me that my parcel would be delivered by 8pm. Er?
Here's a thought, DPD - don't email people to tell them to be in at a certain time if you don't intend to fulfil that time. I don't suppose I'll be compensated for the time I wasted.
DPD does have one good point though. It actually makes Royal Mail look like a reliable service.
Dominique Jaubert found this review useful
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