Ordered a bouquet of Roses, Lilys and Sunflowers for my mum on Mothers day, selected the delivery date of mothers day. Recieved email the day before mothers day stating they would be delivered today?! This was obviously not what i wanted so I contacted them (have not yet recieved a reply to the first contact I made).
Saturday Morning the flowers arrived at my mums house, Mothers day she opened them. WHat had arrived was a disgusting bunch of yellow and white CARNATIONS!!!
Now everyone knows that carnations are probably the cheapest flowers available. I used to work in a florist and so know this too well! My mum hates carnations! So do i and had i known this is what would be classed as the subsitute for a bunch of gorgeous roses, lillys and sunflowers. I would never had ordered in the first place!!!
I contacted i florist on Mothers day to voice my disgust... 4 days later no reply... contacted them again saying i have now sent two emails and recieved no reply.... no reply for another 4 days! contacted them again... no reply!
Finally after TWO WEEKS i recieved a generated message which must be sent to all saying they are sorry and value customer feedback (WHICH THEY DONT) I replied to this message again saying how i am not happy both with the deleivery date, the flowers, their service, BASICALLY EVERYTHING ABOUT THEM! didnt receive a reply for another couple of days!
Then finally I am offered "a maximum gesture of £5.00 voucher" which is obviously no use to me as I WILL NOT EVER USE THEM AGAIN!
I am still in the process of actually recieving a reply that is from a real person... looking exactly at my case and not just copying and pasting their ready made responses to complaints!
I SENT PICTURES OF THE FLOWERS I HAD RECEIVED BUT THIS HAS NOT BEEN MENTIONED AT ALL. The proof is there, just wish i could upload the pictures on here somehow to show you all.
PLEASE DO NOT USE THEM - THEY WILL RUIN WHATEVER OCCASSION YOU ARE SENDING THEM FOR AND THEN DO NOT EVEN BOTHER TO REPLY TO YOUR COMPLAINT UNLESS YOU DO ALL THE CHASING.
There are so many other genuine and caring florists available with great prices that wont let you down... use them NOT IFLORIST!
Lorraine Nosworthy found this review useful
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