I received an email from Amazon last week saying my parcel had been despatched. When I checked Yodel tracking for a status, sure enough it showed that the parcel was scanned into Bristol depot on Friday morning and onto delivery van two hours later. When it had not been received on Monday evening I contacted Yodel help by their chat function and spoke with Alex. From the extended chat it appeared that it wasn't my parcel that has been scanned but a data label describing the parcel - come in Yodel earth calling. I have worked in warehouse goods-in so I know this could not be true. The outcome was that the goods appeared to be lost.
Being a patient person I called again this morning and "chatted" with Alex again. We got off on a very positive note and I was told that Alex could book my parcel out for tomorrow. Excellent says I, so its been found then. No immediate response so I pursued the point "it has been found then?", I asked. After some more delay the answer was "no". Come in Yodel, earth calling. After almost an hour on the chat I was back where I started no parcel and no info. As a last resort I called the tracking phone number where I was told by a robot that my parcel was out for delivery today. Guess what no parcel. This is not my first experience of Yodel's incompetence but I shall not be buying from Amazon again while they use Yodel.
Keith Wingrove found this review useful
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