The Totton KnowHow team delivered and installed a dishwasher. On installation they caused a leak under the sink and simply refused to repair it. After contacting the Currys customer service team we were given assurances that Currys would send a plumber out to repair the leak but nobody arrived. We were then told by the Currys customer services team that a senior manager will call us to explain how they will resolve the problem they caused....guess what, nobody called.
From my experience it would seem the Totton KnowHow team are just a delivery service with no trade qualifications so would advise anyone to reconsider if thinking of paying for the Currys installation service. As for the Currys customer service team, they have no concept of customer service, are not able to resolve any issues and can't be trusted, they seem to be just a basic call centre with no management or guidance
Currys just don't have any understanding of customers needs which is probably a clear indication why consumers give them such a low rating.
I will never purchase anything from Currys again and would urge any consumer to think very carefully before parting with your hard earned money and giving it to this very unprofessional organisation.
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