Matt Chase´s profile

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You can be better than this

Good evening,

Unfortunately, I have to bring to you attention some troubling news. You have been let down badly by the retail outlet Game (Grimsby Branch).

Let me explain, I heard through the media grape vine that 12 months PSN+ was available at a discounted rate in-store at Game for the very generous price of £20.

Having had my ps3 for about a year now never really considered the PSN+ subscription has a benefit until recently Sony have given away full games for free, Mass Effect 3 for free and was the icing on the cake well worth the £20 just for that game. To totally make up my mind, I saw that if you register 12 months you get a further 3 months free at the minute, brilliant I thought, it's my lucky day....

Friday 22nd March 2013 I go into my Local branch of Game see the poster on the wall confirming half price PSN+ at £19.99 I stand in the queue and wait patiently for my turn. I happened to get the manager to serve me, I ask for the 12months PSN+ he scan it and asks for £39.99 I tell him to to hang on and point out the poster to him, after 10 minutes of him checking his promotion paperwork, takes the poster down and tells me it can only be purchased online and the poster is "misleading".

I asked him to honour it for me as a gesture of goodwill he said he can't and gave me a measly 30 day free trial for my inconvenience.

For your information when I've asked in the past to price match online game prices they tell me they can't as their "two seperate company's" please explain to me why this poster supposingly advertising online products is allowed?

I only wanted to bring this to your attention. I am totally gutted as now I can download mass effect 3 for free and only have it for 30 days until my free subscription ends, unfortunately I cannot afford the £39.99 out lay for the full price PSN+.

Thank you for taking the time to listen to me, I don't normally write in or complain but I felt very much aggrieved by this, sorry if this sound petty but I wanted you to know its your good reputation that gets tarnished.

I hope you can take something from this and prevent this from happening again, I look forward to your response.

Kind regards

Matthew Chase

Matt Chase´s profile

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Matt Chase
United Kingdom