Miss Lauren Holding´s profile

Reviews (2)

Truffleshuffle

Super fast delivery

Delivery arrived in less than 24 hours!

boohoo.com

Returns time too short & P&P too high.

First time shopping with boohoo wasn't a good one.... not all boohoo's fault, ie. courier put calling card through the wrong door & by the time I was aware the parcel was at the Post Office, the returns time had expired (just 14 days from date of dispatch).

My item had a hole in it so I received a refund even though it was more like 20 days by this point. It wasn't bad, just a small one on the seam & I could really have sewn it up myself.

Dress was nice, but had a bad taste in my mouth by this point so just opted for a refund & told myself not to use boohoo in future.

Also think £3.99 is expensive for delivery & think this should've been refunded considering item was faulty.

25 March 2013

Reply from boohoo.com

Hi Lauren,

Thank you for taking the time to leave your feedback, and I am very sorry to hear that the item you received was not up to our usual standard. Please be assured that it is never our intention to upset our customers in any way.

boohoo.com sends out thousands of orders a day. With such a large amount it is inevitable, as with other online shopping sites, that hic-ups can occasionally happen. But I can assure you it is only a very small percentage of orders made where problems arise. When these issues occur our customer service team is on hand to help rectify them as fast as possible.

I can confirm that I have passed details regarding the fault with this dress on to the relevant department.

I can also confirm that I have refunded the delivery charge to your original payment method. Further details have been sent to the email address registered to your boohoo account.

Kind regards,

Angie

Miss Lauren Holding´s profile

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Miss Lauren Holding
Reviewer
United States

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