Cristea Valentina´s profile

Reviews (1)

SerenataFlowers.com

disappointing

It was very disappointing as today was my birthday and my boyfriend wanted to surprise me with a cake and some flowers that never arrived. He placed an order with them and I had to stay in all day to wait for the delivery that never arrived.
It is definitely a lack of customer service as they didn't even border to give him a phone call and let him know what went wrong. More than that when we tried to contact them we received no answer.
I wouldn't recommend this company to anyone...the experience was awful as my birthday past and I had no present delivered.

Ioana-Adelina Stoica found this review useful

22 April 2013

Reply from SerenataFlowers.com

Dear Cristea

Thank you for your detailed feedback, it is appreciated.

I am so sorry to hear that the order was not delivered, this is most certainly not acceptable and we will investigate further.

Upon reviewing your order I am pleased to see that our customer service team have resolved the issue for you.

I am so sorry for any inconvenience caused.

Kind regards
Katie.Serenataflowers.com

Cristea Valentina´s profile

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Cristea Valentina
Reviewer
1987
United Kingdom

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