Mr Kevin Tate´s profile

Reviews (3)

Excellent service

Exactly as promised prompt delivery and good quality product .

Shop Outdoors


Excellent service


asking for a review and not even received

ordered one item and not received after 2 weeks and asking us to review when weve not even received item .poor!

26 March 2013

Reply from

Dear Mr Tate

Thank you for taking the time and trouble to leave your review.

Firstly, I would like to apologise for your order not arriving as quickly as we would like. In our experience we do find that second class orders usually arrive within 4-5 working days. However, we do ask our customers to allow up to a maximum of 10 working days until we consider a parcel to be lost within the postal system and therefore send a replacement parcel.

As advised by my colleague, the last day for delivery is today, therefore if your order has not arrived please contact me at, I will then process the replacement without further delay.

We do pride ourselves on our Customer Service and continually monitor the quality of service provided. I would like to sincerely apologise that we have not met your expectations on this occasion.

Again, please accept my sincere apologies for any inconvenience caused and I look forward to hearing from you.

Kind regards
Rebecca Hardy
Customer Services Supervisor

Mr Kevin Tate´s profile

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Mr Kevin Tate
United Kingdom