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Refusing to replace laptop

I bought a HP Pavillion G6 a fortnight ago - it's developed what I now know to be a common fault with the trackpad. I took it back this afternoon and they told me they want to see it happening in store before they'll replace it. I wasn't asking for a refund, just an exchange of a faulty laptop so I think it's unreasonable that I have to take the laptop to them to keep for at least 4 hours so they can replace it with exactly the same model of laptop. Unless they're using it for a prolonged period of time they won't see the fault so I'm going to struggle to get the refund that I'm now determined to get - the sales person I bought it form in the first place was hostile when she couldn't sell me a load of stuff I didn't want or need and now their after-sales service is shown to be equally crap so I'll spend my money elsewhere.

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Stuart Parr
Telford, United Kingdom