The goods, an expensive Karcher power sprayer, were delivered in good order, but not when promised. Found a Tooled-up email, sent 18:41, promising delivery the following day, a Tues. I replied Mon late evening with the request to deliver the day after that, a Wednesday, which was promptly confirmed. When it did not arrive on Wednesday nor on Thurs, I complained Thurs evening and requested a delivery Sat or the following Mon.
Good were delivered on Saturday morning between the exact hours as promised in their email of 08:00 on that Saturday morning.
I am fortunate as I mostly work from home, but for most people that is not an option, and the delay could have cost them days of waiting.
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