A Transair Customer´s profile

Reviews (1)

Transair Flight Equipment

Painful delivery process

It turns out Transair use Parcelforce. Unlike many other delivery companies, they aren't very accomodating, don't turn up on the day their notification says they will, won't leave the parcel in a secure place and then make you trek 20 miles to collect it - and then it took them 30 minutes to serve us and find the parcel. Transair should think about which delivery company they use as many of them are very good these days

25 March 2013

Reply from Transair Flight Equipment

Dear Transair Customer,

Thank you for your review.

I have checked on our system, and can see that you placed your order on a Sunday evening, and we despatched it on a 48hr service on the Monday. Parcelforce attempted to deliver this parcel on the Wednesday, and then the Thursday. of the same week. As this is a signed for service, they are unable to leave the parcel without obtaining a signature.

We are now beginning to use the Royal Mail tracked service where possible. This new service makes use of the existing Royal Mail hubs and collection centres. This means that should you be unable to sign for the package, it will be left at your local post office depot rather than the Parcelforce office half way across the county.

Best Regards

Andrew Bacon
Customer services

A Transair Customer´s profile

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A Transair Customer
Reviewer
United Kingdom

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