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Reviews (1)

The Whisky Exchange

Terrible customer service.

I missed a bottle from my order. I couldn't find a way of emailing the whiskey exchange, apart from using the website, so I did that to inform them of my order.

Neither did I get my bottle sent through, NOR DID I EVEN GET A RESPONSE. This is terrible customer service, and I feel that I have been robbed. I will never use this company again.

25 March 2013

Reply from The Whisky Exchange

We are sorry that you feel ignored. We have checked the status of your original query and can see that a reply was sent. This may be blocked by your spam/junk folder.

We attempted to contact you to confirm delivery details for the replacement.
One of our customer services administrators will have contacted you be telephone/email to discuss the issue with you, in an effort to have this resolved as soon as possible.

We apologise for the delay in getting your item to you, and for any inconvenience this may have caused.

Simon Barrow´s profile

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Simon Barrow
United Kingdom