All we wanted to do was book a nice vacation in Las Vegas. We booked our flight and hotel with expedia because they offered a great deal. We received an email no more than a week later stating that our flight had been changed. Now to clarify we choose this particular flight because we would've had a two hour layover which we wanted in case of any delays so we wouldn't have to go running for our connection flight. They changed our layover to less than an hour which we didn't want. We had purchased the insurance so we called expedia today to see if we could either change the flight or just cancel the flight part of our package completely. The rep placed us on hold to check something and we were disconnected. We called back and there was an hour hold time. We waited the hour time to get a call back. When we requested to speak with a supervisor b/c the rep we had talked to never called us back, the new rep placed us on hold. After about 15 min straight waiting on hold, they came back to say we would be connected to a supervisor only to be disconnected during the transfer. We called back yet again to only have another hour and a half wait time. When we got a call back again this third time, the rep said they would transfer us to the supervisor only to be hung up on yet again. The fourth time we called we decided to just ask for a supervisor to call us back instead of being transferred. A supervisor called back after about an hour and while dealing with him, and then being placed on hold, he hung up and never called us back. We decided to call back one more time and if Expedia didn't get our issue solved we were going to dispute the charges. We finally got someone from corporate on the phone and had them handle the issue for us. She then tried to justify why they didn't call us back because "they have so many customers". Is that a valid excuse to not call a customer back if there is a disconnection? I would say no. This is all just because we wanted to change a flight. Do not use this company if you value your time and do not want to deal with this aggravation.
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