Have used dialaphone a number of times now. The first time was 10 years ago and it wasnt a great experience with the voucher redemptions and trying to cancel the contract after the 12month term (which had to be done direct with dialaphone in the past). These days i wouldnt use any other site as the deals are great and the order placement through to delivery is fast and straight forward. Only problems i have are with the network providers when it comes to upgrade or cancel - they dont let you keep your number if you buy a new contract on their network through dialaphone, yet they wont upgrade and match dialaphone deals either - so you're starting from scratch everytime you buy from dialaphone and with a new number (unless you change network and port your number across).
Only other quibble i have is that the monthly price i pay is never what was advertised on dialaphone. The operators always tell me its because of the point at which i placed the order that has caused an overlap in the billing but this makes no sense to me and i have argued in the past to get my plan at the price i agreed to pay when i ordered the phone!
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