I ordered a bed and a mattress for £3000. I received a call a week later to ask me to confirm the type of mattress, so I did.
When the bed arrived It was the wrong mattress and the wrong colour bed as well. I called them to complain, only to be told that they can't change the colour as it was mis-sold in the first place - the bed does not come in that colour. I was asked to use the bed in the meantime until they rectify the situation.
In order to avoid losing the deal they then asked me to choose another bedstead. When I reluctantly did that, it turned out that this new one is £900 more expensive. I was asked to pay £450 extra on top of my original order despite no fault on my behalf so that FV does not make a loss. I declined and asked for the bed to be collected back and refund the money. However, I asked for some flexibility regarding the timing of collection so I can make arrangement for a temporary bed. I was shown no flexibility whatsoever and their attitude changed to one of rudeness in no time.
Kirsty Goepel found this review useful
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