I bought lights from Tmart because the price was cheaper. The quality was very poor and misdescribed. Tmart will not accept responsibility. Wanted me to return items at my cost- which was nearly the cost of the lights themselves. Very poor communication in English to the extent that you wonder what they actually mean! Readers are strongly warned against throwing their money on these creeps.
I ordered a bed and a mattress for £3000. I received a call a week later to ask me to confirm the type of mattress, so I did.
When the bed arrived It was the wrong mattress and the wrong colour bed as well. I called them to complain, only to be told that they can't change the colour as it was mis-sold in the first place - the bed does not come in that colour. I was asked to use the bed in the meantime until they rectify the situation.
In order to avoid losing the deal they then asked me to choose another bedstead. When I reluctantly did that, it turned out that this new one is £900 more expensive. I was asked to pay £450 extra on top of my original order despite no fault on my behalf so that FV does not make a loss. I declined and asked for the bed to be collected back and refund the money. However, I asked for some flexibility regarding the timing of collection so I can make arrangement for a temporary bed. I was shown no flexibility whatsoever and their attitude changed to one of rudeness in no time.
Kirsty Goepel found this review useful
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