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Reviews (2)

Vertigo interiors UK LTD

suspended chairs with no fixings supplied!!!!

I purchased 2 suspended 'bubble' chairs but how on earth was I supposed to suspend them when no fixings were supplied? - the only a suggestion where I could buy the fixings from was' maybe B & Q or Homebase', both of whom DO NOT sell anything suitable!! Very disappointing - 2 chairs currently STILL unsuspended!!

18 September 2013

Reply from Vertigo Interiors UK

Dear Jenifer

Sorry to hear that you are disappointed with your purchase however in the cold light of day I would like to kindly ask you to reconsider your review rating based on the product/website. The product page of the very item you have purchased clearly indicated the following:

***********************
Important Information
* Please ensure your doorway measures at least 70cm to gain entry
* We provide chain & snap hooks not the ceiling hooks. We advise ceiling hooks made for hammocks or for use with beams
* Always hang on strengthened areas of ceiling such as a beam or joice, the maximum weight is 125kg.
* Hanging chair is designed for single use only
***********************
You will find the product link at http://www.vertigo-interiors.co.uk/shop/i-226-75-eero-aarnio-bubble-chair--white-cushion/


We can only do so much but to advertise the important information that relates to this product and we are sorry that you were not able to see it before purchasing.

The reason the chair is supplied as such is because there are many ways in which it may be suspended. Some customers use beams (wooden or metal) and put the chain around whereas some use ceiling hooks and some use stands.

It is also important to note that with a chair that suspends (hangs) we cannot take responsibility for the fixing used and indeed how it is applied to a ceiling or beam or the quality of workmanship in putting it up. This is another reason why we cannot supply them.

We do however, as indicated above and on the product page of the site, recommend hooks designed and used for hammocks. If you search on Google for ‘hammock power hook’ then you will find the best type of fitment for your purchase :)

We have every confidence that once you have your chairs hanging where you intended they will become something special for your home

Many thanks

Vertigo Team

Goodprint

An Excellent Company!

Great website which enabled easy, on line design and my goods were delivered within one week of ordering!

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jenifer
Reviewer
United Kingdom

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