Alan Longstaff´s profile

Reviews (1)

AirportRentals.com

Opposite or Turn Right

Arrived at Newcastle Airport on the afternoon of the 18th. Located what was the Avis/Budget desk inside the airport. Notice on the boarded up desk was "Go to the International Arrivals entrance and to the car park opposite to locate the temporary desk". So I followed the instructions back out into a wind/snow swept car park. Found no temporary desk/office. Made my way back into the airport where I encountered an airport employee who pointed me to the right of the arrivals door way back to a set of porto cabins. Apart from that frustrating, freezing cold 15 minutes everything seemed to go OK. Avis/Budget had my booking on their records. Vehicle was what I was expecting together with the rates stated online. I'm surprised that no member of the Avis/Budget staff took me for a "walk around" the car at either the pick up or drop off just to confirm status of vehicle. I suppose that's a British or North East thing! Overall well satisfied at the moment.

27 March 2013

Reply from airportrentals.com

Hi Alan, Thanks for your comments. Sorry to hear you spent 15 minutes in the freezing cold due to a lack of signage. I have passed your comments on to our UK based Account Manager who will advise Avis/Budget of the issue. I'm pleased to hear you were happy with all other aspects of the rental.
Kind regards
Chris Houston
Account Manager
Airportrentals.com

Alan Longstaff´s profile

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Alan Longstaff
Reviewer
United States

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