I've tried this site a few times now and they've been nothing but perfect. I recommended Guild Wars 2 to friends and to get it off of CJS. they got their keys smoothly and cheap. Recently I got Total War Rome II and Splinter Cell: Blacklist for €60 in total. Both are worth that price each! I am so happy about this and I have a new favourite website. 100% recommend, quick, easy, cheap, amazing!
So I make an order for a tablet because of its low low prices, but for personal reasons and many other reviews read after the process, I decide to cancel straight away. Now this means my money from the bank was pending to be taken. So when you order something it's pending and if you cancel before a certain time, there should be no issue in receiving that money straight back without any hassle. So we waited, they confirmed that I had cancelled, I even talked to someone about it and they ensured me that it would be cancelled before the day was out. The next day I find that the money has been taken instead of returned. This surprised me so I call back, and get another representative who was rude (would talk over me) and lied to me saying that she would solve this before the end of that day. This now being a Friday I would have to wait till Monday to even see if she was lying. So Monday arrives and to my utter shock and awe, no cancellation. So I send out a slew of emails and only receive back emails like "tell us your reason before you cancel so maybe we can work something else out". Clearly avoiding my request to cancel. But eventually, after contacting a Vanessa Carroll, the cancellation was finally confirmed.
Now chapter 2, the refund process. Since then, after it took them seconds to strip the money from my account, it has taken them weeks to process all of this and get my money back to me. I wake up today to find my account has been changed from Refund pending to "Refunded". So as any normal customer who has second thoughts about a company they order from would do, I checked my bank account. Does anyone think the money was there?? OHHH no it isn't! I have sent emails now explaining this and am hoping and praying I get my refund and close the books on this company.
So in summary, I was lied to, cheated, dragged along, swindled, treated like a child and with no customer etiquette or sense of urgency whatsoever. This has been nothing but a painfully, long and drawn out experience, which could've been avoided if they just followed proper customer protocol and treated me like I had any sense of value to them. To top it all off, it is my birthday. so thanks for making this a painful one.
Fingers crossed on receiving my refund =(
*I will add a star if the refund appears in my account soon*
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