Had used before and was quite pleased with service.
HOWEVER my recent order to my Aunt who has terminal cancer was APPALLING AND EMBARRASSING . This was a gesture supposed to cheer her up but firstly, the bunch arrived a day after they were due to be delivered with no apologies.
Secondly, I decided to upgrade to a medium-sized version of bouquet I had sent before. This time, the bunch that arrived was smaller than the standard size sent before, wilting and dying by the next day.
Their site guarantees 100% customer satisfaction - DON'T BE FOOLED! Customer service was disgraceful !!!!!! Thinking they would be horrified about this delivery and falling over themselves to correct this situation, I emailed their customer service with proof by way of photo my aunt had sent and requesting a replacement. 24 hours later got a reply which I can only think is automated because it did not address the question of a replacement. After sending out another 3 emails - and a 24 hour wait for a reply appears to be the minimum waiting period for a reply, I telephoned and was asked to send the photo again directly to the person I was speaking to. Finally was told that having looked at the photo with her supervisor - nothing could be done because as far as they were concerned the flowers were alright. Asked to speak to the supervisor who was conveniently out and left my number for her to contact me. Never did!!
I have never written a bad review before but really feel I should alert anyone wising to use this service DON'T! I wish I could upload picture as proof but suffice to say a bunch from outside a garage would have been better value and less embarrassing.
W Cull found this review useful
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