Ordered a phone on Thursday that was of a fair condition. Saw that there was actually a very good condition phone of the same make and model so I emailed the contact address that same day to ask to swap if I paid the difference. Someone got back to me within minutes (after 6pm no less!) and had agreed to 'upgrade' to the better quality phone. The phone was dispatched on Friday and arrived on the Monday. The communication was brilliant from these guys and I would suggest asking if you have any questions, they seemed more than happy to help!
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