Dan Phillips´ profile

Reviews (1)


Slow, struggle to get communication

I ordered an item, and it arrived all fine but wasn't what I expected, so I arranged to return it via collect plus, which took a while to get the return label emailed to me. Now it's been nearly two weeks and I still have no refund or reply from menkind. I can never get through to speak to someone via phone, and replying to email seems to take them a while.

02 April 2013

Reply from Menkind

Dear Dan

Thanks for your feedback and please accept our apologies for the delay in processing your refund. Customer services has advised that refund was charged back to your card on 28th March 2013.

Kind regards

The Menkind Team

Dan Phillips´ profile

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Dan Phillips
London, United Kingdom