Returns process is poor - I had a reaction to a product and ended up paying £75 to return all the items. This is quite unfair. Most other companies would pay for it or at least refund most of the postage money.
1. Only 1 tub (of 2 products) was opened and I did say you didn't have to refund this tub, you could just refund the unopened tubs. Because I returned it on medical grounds you refunded me for all the tubs. I exchanged the powder for tablets to make sure that you didn't make a loss on the order. These products are considered 'faulty' as I shouldn't have had a reaction to the product. I have taken many supps in the past and never had a problem with them. I checked the ingredients of the product before ordering and I take the tablet form now and don't have an issue with it - so clearly your products were faulty.
2. I paid for first class tracked postage to ensure that the products were returned WITHIN the refund time frame. I have proof of this. I paid the extra money to ensure you got the products within the time period specified on your website.
3. I did select the cheapest option to return the products. You can go to the Post Office and ask them. It was expensive because the box was heavy. I did ask you for alternative methods to post it but I was told to use Royal Mail by YOUR TEAM (I have proof of this too).
I suggested the option of giving my credit on the account so next time I order I get the money off instead of refunding. You didn't even offer that. I've lost a lot of money (which are from my savings) because of the mess you have made. I had to also chase up my complaint so many times and posted this negative review because you chose to ignore me for several days without any reply (again, I have proof of this).
I'm appalled by your service and your reaction to my complaint. I have tonnes of proof but I think you know you are wrong and therefore are trying to blame this on me.
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