I've shopped with this website for a number of years now, and items have usually shipped very quickly. However I placed another order for two items in early December, and after hearing nothing for a month, sent a followup email asking to know the status of my order. I then sent another email. And another. Finally got a reply, and they did then agree to ship half of the order, and I agreed to wait for the second part to come into stock (which was apparently due "any day now"). Half of my order arrived, however since then I have sent a further three emails over the last two months asking about the status of my order (including one requesting a refund), and have received no reply. No refund, and no communication from the company.
I would think very long and hard about ordering from this website, and if you do so, do it through PayPal so that you can request a refund when they don't send your order.
I would very much like to resolve this issue, as I shopped for years from this website with no problems. However at this stage I am very unlikely to do so again.
Update: 17/11/2013 - multiple further emails, and my order is still unsent almost a year later. Avoid this website, or pay via Paypal so you can request a refund easily if your order doesn't arrive.
Update: 29/11/2013 - I contacted the new owners of the website, who have been very helpful in dealing with my problem. It appears that the problem was due to the previous owner. The new owner has offered to refund me and send me a complimentary pair of pants, so have displayed excellent customer service.
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