Anthony Griff´s profile

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The customer service for Halfords cheadle auto centre is rubbish

Hi I have had several experiences With my local Cheadle autocentre. The staff on the front desk are rude and very unhelpful. I will never take my car there again and I will advise anyone to avoid Halfords. Take your car somewhere else.
I recently took my car there and when I brought it there I told them that the fault was intermittent. They said no problem they will run a diagnostic. They told me that the diagnostic showed no faults even tho it was clear to see that the car wasn't functioning properly.
I had to advise them to keep the car abit longer and run another test. They ran a test later in the day and got a read out. I asked if the problem the computer found would affect the issue with the car. They didn't know and didn't want to offer any answers.
They ordered the part fitted it and it didn't solve the problem. I asked why and I was told by the manager he wasn't the one who worked on the car I would have to wait for the guy who has been working on it. He wasn't sure when he would be back and didnt want offer any solution. He was rude and very on helpful. I was told that i need to take my car somewhere else without any explaination of what is the Problem. This is not the first time i have experienced service like this from Halfords. I will not be using them again. I will never recommend anyone to Halfords.

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Anthony Griff
United Kingdom