I recently contacted Fields Data Recovery regarding a business laptop hard drive which became inaccessible through normal means. After speaking to the advisor, I felt confident that they would be able to help. The disk arrived with them next day and I took a call from the advisor late afternoon, who informed me that their lab were able to recover the data. He sent an email with a link to an online information system that showed me a full list of the files that could be recovered. A quotation was also included.
Given the relatively small amount of data that was to be recovered and the short amount of time required to do the work, I felt that the quoted price of £395 + VAT was somewhat excessive. However, there was no scope for negotiation with them in this regard and I was left with little option but to proceed, as the data was business critical and therefore urgently required.
The data was recovered, saved on a backup external drive (which I had also sent them) and shipped back to me with DHL on a next day service.
On examination of the data, all was fine and I was able to transfer it back to the business PC.
My overall impression of Fields is that they are able to provide a prompt and professional service. I wasn't particularly happy with the price and so it may have paid to shop around first. I also had to chase them for a full report on the drive problem, as it wasn't provided with the quote as their website suggests it is. Those issues aside, a good service.
I was looking to purchase a Yamaha AV Receiver, which wasn't in stock at the time. The guys at Exceptional AV seemed extremely knowledgeable regarding the product and were able to answer all of my questions over the telephone. There were some issues with delivery from Yamaha, but when it finally arrived into stock and was sent out, it went 'missing' after being collected by the courier (suspected to have been stolen)! Exceptional AV took immediate action to resolve the issue and sent out a replacement the following week, when new stock was received. Despite the problems, I felt reassured by the salesmen, and was so pleased with their level of customer service, that I also decided to purchase a nice pair of DALI speakers, after being offered a fantastic deal on the price. All arrived next day after dispatch. Can't say fairer than that. Well done guys!
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