The order and speed of delivery was fine.
However, I was appalled by your delivery service.
The mattress was basically dumped in my hallway by your delivery men. I asked if they would take it to the bedroom. They refused, indicating they were not allowed.
I was totally asstouned by this, as the item was extremely heavy and impossible for both me and my grand-daughter to move. If these men were able to take the mattress from their van to tmy hallway, I could not see any logical reason why they could not take it a few steps further to the appropriate location it was required - the bedroom!
It was not even a case that my staircase was too narrow. In fact, it is wider than the average stairs.
If it is a health and safety issue, then it is totally ridiculous, because as previously said, they were able to carry it from their van to the hall way.
I hate to think how I would have managed if I lived on my own, a pensioner, suffered from a bad back (as my husband does) or lived in a masonette or flats.
I shall certainly think twice before ordering another item from you in the future because of this.
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