Marcia Wilcock´s profile

Reviews (1)

Bedworld

Delivery Service

The order and speed of delivery was fine.
However, I was appalled by your delivery service.
The mattress was basically dumped in my hallway by your delivery men. I asked if they would take it to the bedroom. They refused, indicating they were not allowed.

I was totally asstouned by this, as the item was extremely heavy and impossible for both me and my grand-daughter to move. If these men were able to take the mattress from their van to tmy hallway, I could not see any logical reason why they could not take it a few steps further to the appropriate location it was required - the bedroom!
It was not even a case that my staircase was too narrow. In fact, it is wider than the average stairs.
If it is a health and safety issue, then it is totally ridiculous, because as previously said, they were able to carry it from their van to the hall way.
I hate to think how I would have managed if I lived on my own, a pensioner, suffered from a bad back (as my husband does) or lived in a masonette or flats.
I shall certainly think twice before ordering another item from you in the future because of this.

27 March 2013

Reply from Bedworld

Dear Marcia,
Please accept our sincere apologies for any upset caused by the delivery team. Your mattress should have been taken to the room of your choice by the men. We are so upset that this did not happen, and we are currently taking this up with the delivery company concerned.
We cannot apologise enough for this.
kind regards
Bedworld.net

Marcia Wilcock´s profile

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Marcia Wilcock
Reviewer
United States

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