This company are a nightmare. How they are still in business is a mystery to me.
From courier not turning up to collect, to not delivering parcels, and then the terrible customer service, this company should be shut down. The response time on emails says 24 hours on their website, Errr ! try 1 week. I have never had a response in 24 hours, always approx. 3-7 days, and don't get me started on the phone lines, not only is it very expensive to ring them, I have never got through, usually hanging up after about 10 minutes waiting.
Last straw for me was one of my parcels wasn't picked up, I waited for 4 days, no response to emails and couldn't get through on the phone. Total fluke I happened to spot one of the regular couriers at another address, she agreed to take my parcel. Apparently my usual courier was off sick, hence no collection, no cover had been arranged and no one had let me know. After 1 week I got a reply to my email about this matter from Hermes, refusing to give me a refund for their delay saying the item was picked up. It was only picked up because I collared another Hermes courier ! I had to refund my customer the postage out of good will - something Hermes needs to learn.
Never again will I use this company. Shoddy!
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