I ordered a dress online from them as our local Debenhams is 60+ miles away. It has arrived with the security tag still in it. So I contacted them and my only options are to nip it back to our local Debenhams for the tag to be removed or to return it to them for a full refund!! They will not let me return the item to them to take the tag out and send it back to me. How can a company that big not have that facility. I don't want a full refund and I cannot just nip the dress back!! They are sarcastic and rude and I hope I never deal with them again.
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