Alan Wright´s profile

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Worst online service i have ever used

Hungry House are the worst online service i have ever used.

They took my order at 6pm on the Sunday. By 7pm, my order had still not been accepted by the restaurant. There was nobody available at Hungry House via phone or live chat to explain what had happened. Eventually, i managed to get through to the restaurant who said that they were having many similar complaints from Hungry House customers.

Hungry House emailed me at 00:17 the next day saying:
"Unfortunately, we have been unable to contact Oishii since 19:17. Therefore, to leave you with enough time to make other arrangements, your order has been cancelled."

By that time I had already told the restaurant to ignore my order and contacted Hungry House to complain. That was two days ago, and i still have not had a response.

This company is useless, and i strongly advise against ever placing an order with them.

Alan Wright´s profile

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Alan Wright
London, United Kingdom