I ordered a bike light online a couple of days before Christmas - not as a gift, but to replace one I'd trashed. Early the following morning, the store called me on the phone to advise that the light wouldn't arrive in time for Christmas, and did I want to proceed with my order. I appreciated this personal service, and it was a nice touch given that I could have been ordering the item as a gift.
I've used Tredz on several occasions, and never had an issue with their service. Not always the quickest to deliver, but this hasn't been a major drawback.
I've purchased quite a few items from Cyclestore, and have found the value and service to be consistently 1st class. They offer some outstanding prices on high quality kit, and I've bought multiples, such is the standard of deals on offer. Highly recommended retailer if you love all things cycling.
I've now used Webtogs on several occasions and the service and after sales customer service has been second to none. We experienced a minor fault with an item over a year after purchase and a speculative email to Webtogs resulted in an immediate response with a return arranged and a repair by the manufacturer. Throughout this process, the team at Webtogs were attentive, courteous, and responsive. You can't ask any more than that. Superb retailer!
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