Ian Leigh´s profile

Reviews (2)

The Outdoor & Country Store (www.outdoorandcountry.co.uk)

Excellent Professional service

I cannot praise the company enough , from easy to use web site , the fast delivery and also easy to use returns system , which i have used . I can only reccomend you to use this company .

Ellis Brigham Mountain Sports

Online service very good but let down by customer service in the shop in Liverpool.

Again ordering and taken delivery from on line no compliants , i ordered for a present for my wife and i ordered the wrong size , i phoned up the help line (very helpfull) and i asked if we could take it to our local shop in Liverpool and was told yes . I took my wife to town and dropped her off at the shop in Bold street to do a exchange , she was served first by a assiatant who again was very help full but the manageress took over and this is were it changed . She began by checking the jacket had not been worn even though the lables were still on and also we never recieved the jacket untill the Friday and this was the Sunday morning so again not even enough time to wear the jacket , she was not good with customer relations would not go in the shop again .

Ian Leigh´s profile

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Ian Leigh
Reviewer
United Kingdom

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