I chased Eon for over a year as they charged me for a previous owners electricity usage. Myself and the previous owner both gave different meter readings. It was so difficult to talk to anyone about the issue; and all advice was conflicting. I knew when I received a bill for £133 for three weeks there was an error but I couldn't convince anyone at Eon.
They were meant to deal with my formal complaint but I kept getting letters stating they would respond soon, however they never did. In the interim period I received threatening letters to pay the bill so I reluctantly paid it.
In the end because of the lack of response I went to the Ombudsman. Eon lied to the Ombudsman and the Ombudsman decided to believe them over me. I am determined to get my money back as I do not want to pay someone else's bill. I have warned everyone to stay clear of Eon.
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