Sophia´s profile

Reviews (1)

Sky-Tours

A little uncertain whether this is a trustworth site.

Over and over again Sky-Tours were promoting very good deals, which consistently were "just sold out". This made me feel a distrust to the site, leaving me think I was fooled. Equally irritating was the fact the these apparently "good deals" blocked for other searches.
Eventually the site offered another reasonable deal but my distrust lingers....

26 March 2013

Reply from Sky-Tours

Hei Sophia,
I agree with you, it's frustrating when you find a good price and the seats are gone. But in 99% of bookings all goes smooth.
The airline gave us those fares and said sets are available. When you then tried to book for 3 people the airline came back with a negative answer.
Probably there where less than 3 seats available or their database was not updated correctly.

Not to fool any of our clients, during the process in fact we try to book your seats even before you pay to be 100% sure that you really have the seats and tickets guaranteed when you finally leave yur Credit Card details with us.

In your case, yes, 4 times the airline came back with the message >>unable to sell<< until we finally got for you the cheapest bookable solution.

I don't understand however why you distrust us. We are a company serving travelers existing since over 40 years because we care about our clients. Good customer service and support is essential and it's our job. We try hard for you to find the best prices and we compare for you. Only satisfied clients come back and book again.

But we have over 500 airlines and some airlines are not always having an good and updated connection with their agents. They don't care to much because they know you get mad at us, not at them, and maybe next time you visit them directly instead of us, as they don't like that we compare to find the best seats for you.

Thank you very much for the 3 star, less than I like to see, but I hope you become a faithful client.

Have a nice flight -- takk og hei

willy

Sophia´s profile

profile image of Sophia
Sophia
Reviewer
Norway

About