I had all of the below problems with Bravofly; however I did receive an e-mail from Sofia@bravofly.com apologising for the way I was treated by the company. She also confirmed that they will be refunding all of my money back in to my account that I paid with. I was also given a 15 euro voucher as a gesture of goodwill. I am just happy I finally got my money back; the only problem is that flight tickets have increased now due to the delay caused by them. If u have a problem, e-mail sofia, she will help u promptly.
I booked two flight tickets with Bravofly and I got a confirmation e-mail of different flight details. I managed to get a refund for the tickets, in the form of credit (which would be less than what I paid) or in the form of a voucher for the full amount. They sent me the wrong amount by voucher, and then a later voucher making up the amount . However the flight i re-booked with them was void. When I went to book another flight with them that night, I was restricted to using only one of the vouchers they gave me; and they tried to charge me 23 pounds for administration fees as opposed to the 11 pounds I originally paid. If they had sent me the correct voucher amount in the first place, I would have managed to get this booking at no extra cost. I have been calling and e-mailing their offices all day asking for them to combine my two vouchers, so that I wont have to pay an extra 30£ in total for something that was not my mistake. I e-mailed Sofia, and although she responded that the vouchers would be amended, they still have not been. While I am sitting here waiting, the prices are constantly going up. I don't know what else to do, because they keep saying they will call me back and they refuse to pass me on to a manager. Now I have asked for a complete refund, and I am just being ignored. I am waiting for Sofia to message me tomorrow, if she doesn't I want to form a complaint against the company.
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