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Reviews (1)

Fastlec

Need to use a different delivery company.

Fastlec seem to be quick at sending packages out, only to be let down by the dpd delivery service. Reasonable pricing on most products.

27 March 2013

Reply from Fastlec

Hi Mr. Ramsey,

Firstly please let me thank you for taking the time to write a review regarding your recent purchase from Fastlec. We always value customer feedback as it allows us to accurately monitor our sales and delivery processes.

We are very sorry you feel let down by DPD, who are recognised as market leaders in their field, and in 99% of cases meet or exceed their delivery deadlines.

I have checked on your order and found that, after their first delivery attempt, DPD requested directions. You then requested a change of address, timed at 16:53. Although outside their deadline, DPD did manage to change this address for you and rearranged delivery for the following day.

Unfortunately, your second change of address request which came in to us at 17:53, although passed on to DPD immediately, arrived too late for them to action.

They did attempt delivery to your first change of address location the following day (21st March) and left a card to which you responded and collected the package from their Depot on March 22nd.

We can understand your frustration but also recognise that DPD did go out of their way in attempting to meet your initial redelivery request but were defeated by time constraints regarding your second request.

I do hope you will not let this unusual delivery delay deter you from shopping with Fastlec in the future when we feel sure you will experience DPD’s usual high level of performance.

Thank you once again for taking the time to send us your review.

Regards
The Fastlec Team

BCS Ltd´s profile

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BCS Ltd
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United Kingdom

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