I've reviewed how they are the worst delivery company bar none previously, but todays run in with their customer disservice department takes some beating. "Data protection laws" say they can't tell me which depot my package is at....... after they wanted me to call them because they couldn't find my address. So how exactly am i supposed to get my goods (with a valid reference number i might add)? "i'm afraid i can't help you". Not even a sorry! Fed-Ex, DHL, even Royal Mail...... these are companies to use.
Just atrocious. "Please call" when i track my parcel....... How about you call me!!! My address very much exists as royal mail, Fed ex and even minicabs find me easily. Up to date maps should be integral to a delivery company..... not this one! Absolute disgrace. And now that i'm going to have to wait and call them tomorrow my package almost certainly wont turn up tomorrow either. That's a funny looking "next day" to me. AVOID!
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