The Ecco website is very user friendly. I purchased a pair of boots in the sale and unfortunately when I received them they were too big. The boots were fabulous. I telephoned Ecco for instructions as to how to send them back and someone actually answered the phone and gave me full instructions and emailed me a returns label. The parcel was collected within a couple of hours by a carrier and the full refund within a week. I have since bought a pair of Ecco boots from a local outdoor wear shop and they are the most comfortable boots ever and fabulous quality. The Ecco shoes I have seen in the past in this country have been for the older clientele but on the website there are some great young and trendy styles.
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