I had a few games pre-ordered with Gameseek in the build up to the launch of Xbox One, most of which I had also pre-paid for as is Gameseek's way of doing things. I wasn't too fussed about this as the price was good and the games were due out in 4 weeks, so not too long a wait.
However last week I received an email from them advising me that due to limited stock they would need me to pay in advance for a game called Quantum Break for Xbox One, or my pre-order would be made available to other customers. Now this is a game that currently has no release date and might not come out for another 12 months or more, so I replied to the email explaining this and how I was unwilling to pay for a game so far in advance.
I heard nothing back for a few days until I checked my account today and found my pre-order cancelled. So I checked my emails and have had a reply this afternoon that huffily informs me "Not a problem. We've cancelled your order".
It seems to me a ridiculous way to run a company, cancelling genuine pre-orders from interested customers just because they won't pay for the goods potentially a year in advance.
Simply Games have always been a reliable online presence for me and with the big names failing in their customer service obligations lately (GAME's delivery time is terrible and Amazon have whacked their prices up now that HMV and Play are gone) they're well placed to take a lot of my custom.
I ordered Bioshock Infinite and within a couple of days it had been despatched by first class post and arrived 2 days before release. Would've been with me a couple of days earlier even, but for the atrocious postal service in my area.
The icing on the cake was that the game dropped in price by a few quid after my copy had been despatched and, without having to be asked, Simply Games had reduced my invoice to the new lower price. A great, and hopefully long lasting, retailer!
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