Miss charlotte robinson´s profile

Reviews (1)


clothes arrived 4/5 days late

i was staying away with family and arranged a last minute night out but had traveled without any going out clothes. a friend recommended boohoo next day delivery so i ordered on 7pm thursday ready for friday evening, however the dresses did not arrive on time, arriving 4/5 days later. (i had ordered some shoes from the 'very' website at the same time as the dresses and they were delivered the following morning 16 hours after ordering.) i was refunded the next day delivery fee i paid which is good but unfortunately i wasn't able to go out which did spoil the weekend. i ordered two dresses so i had a choice, one was a lot smaller than i expected so i had to return it, the second dress i really liked but after wearing it out once it rides all the way up so cant wear it again! so my first boohoo experience hasn't been great at all. i have been offered a 20% discount on my next purchase but i'm not sure if i will use the site again.

hdfhd found this review useful

27 March 2013

Reply from boohoo.com

Hi Charlotte,

Thank you for taking the time to leave your feedback, and I am sorry to hear that you are unhappy with your Boohoo experience.

I can confirm I have passed on your comments to the relevant department and this matter will be looked into.

I have sent you an email with further information regarding this to your email address registered to your Boohoo account.

Kind Regards,


Miss charlotte robinson´s profile

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Miss charlotte robinson
United States