The booking process was simple and the options offered and purchased were very clear. In general a great experience. However when I went to pick up the car I was informed by the Budget/Avis representative that I had no insurance and I would have to pay an extra £24 for the 2 day rental for insurance cover. I explained that on the site I had most definitely booked a car with full insurance cover. The representative repeated that according to his system I did not have insurance as I had paid the minimum budget price. I was extremely upset and suggested that the price was not so budget once the £24 had been added on and told him that I would not be taking the car! However after calming down I went through the paperwork provided by the internet site and it clearly stated that I was in fact insured. I went back to the counter and confronted the representative behind the counter, who then changed his story to say that I was insured but not insured with Budget/Avis. So if I had a problem I would have to go through the internet sites insurance, but I didnt see the problem insurance is insurance right?. I had the distinct impression that Budget/Avis were trying to intimidate me into buying insurance and I told the representative what I thought about this. So what started out as a great experience on the internet ended with me being very annoyed and disappointed with the whole experience. I should also point out that the internet sites information on the car rental location is out of date, as all car rentals have been moved out of the terminals and are now off site, meaning that you have to wait for a bus to get to the rental location. If I had known this prior to visit to Manchester airport I would have taken the train as by the time I waited for the bus and the time to to sort out whether or not I had insurance or not I could have been on my way home with none of the stress. I think that it would be a good idea to inform other users of the internet site that this may happen but that the insurance provided by the site is sufficient and you do not need a second lot of insurance provided by the car rental firm.
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