Samantha Graves´ profile

Reviews (1)

Creative files edited and resized creating delay however good communication

Easy to use, simple to upload. My only issue was that they changed they proof without asking me first on a Friday. My design quite naturally over laps the outside of the card, without consulting me they changed the design to make it all fit on the card which delayed the process, instead of receiving my cards early this week, due to a bank holiday it's looking like it will be next week now, which is an unacceptable delay really and one that could have been avoided if they had contacted me about changes rather than just doing them and requesting a proof.

UPDATE: So I've just got an email from FlyerZone explaining the delay, and also the fact that my cards will be with me before the weekend (we'll see!) however I still believe that creative files should not be modified without the owners permission and instead of undertaking the changes I should have been notified before. extra star for excellant communication and fast response.

27 March 2013

Reply from

Hi Samantha, thanks for the feedback. When supplying your own files to us, we urge you you to follow the advice from our file supply guide. This will mean that you incur no delays and the files will print as you expect. When we recieve files that do not meet with our specifications we want to make sure that you are going to be happy with the results. So we provide an online proof. We'd rather get it right (even if it incurs a slight delay) than get it to you quickly regardless of quality. Incidentally your cards are going to be despatched today so will be with you tomorrow - before the bank holiday weekend.

Samantha Graves´ profile

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Samantha Graves
United Kingdom