Plusnet used to be brilliant, now they are awful.
I am moving and trying to cancel my contract that is just about due to expire.
First call took 20 mins to get through, they talked me into transferring with them.
Next day I changed my mind. Another 20 minutes trying to get through.
Then oh dear its 5.15, its too late to put you through to the correct dept they shut at 5.30 ring tomorrow.
You guessed, I ring next morning, 20 minutes wait again, then, told the options team dont work on Saturdays!
No one else can accept my cancellation!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.