Don't trust these people.
I called Three in December 2012 to cancel my contract that had been going just over the initial two years. I wanted an iPhone 5 and they could not match the price of another supplier. Having been cut off twice during the process and been bombarded with the usual sales speak I eventually got them to accept my months notice. Eventually they gave me a PAC code to transfer my number to the new supplier. I decided not to us the PAC code in the end as I wanted to start afresh with a new number. I was called by Three in January by there sales team with another attempt to get me to stay despite the fact that I told them I had already got a new phone. At this point I asked them to confirm that my account would still be cancelled and they said yes.
Foolishly I did not cancel my direct debit straight away and only noticed in March that they had continued to bill me for a service I had cancelled, did not want and did not use.
When I eventually got through to customer services at the weekend they said that as I had not used the PAC code the contract had not been cancelled. I explained that they had confirmed to me it would be cancelled in Jan however I was told that that was a sales call so the person could not have said that. When I asked for the transcript of the call I was told that there would be a fee to pay. When I asked to speak to a manager I was told that they don't work at weekends. He then said he could get someone to call on a week day and would my mobile number be the best one to use. I tried to explain to him calmly that the phone had not been used since December which was the whole point of the call.
I was called during the week and after a long discussion was told the best they could do was to cancel the contact immediately with out the need for a months notice.
Since that call I have been phoned and written to on several occasions asking me to pay various amounts to settle the account.
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