Ian Anthony´s profile

Reviews (2)

GSF Car Parts

Correct part arrived on time

Small order of a single bulb.
Easily found the right bulb on the site. It was cheaper than halfords and the correct one, (halfords sold me the wrong one initially)

Three

Worst Customer service - Impossible to cancel contract

Don't trust these people.

I called Three in December 2012 to cancel my contract that had been going just over the initial two years. I wanted an iPhone 5 and they could not match the price of another supplier. Having been cut off twice during the process and been bombarded with the usual sales speak I eventually got them to accept my months notice. Eventually they gave me a PAC code to transfer my number to the new supplier. I decided not to us the PAC code in the end as I wanted to start afresh with a new number. I was called by Three in January by there sales team with another attempt to get me to stay despite the fact that I told them I had already got a new phone. At this point I asked them to confirm that my account would still be cancelled and they said yes.
Foolishly I did not cancel my direct debit straight away and only noticed in March that they had continued to bill me for a service I had cancelled, did not want and did not use.
When I eventually got through to customer services at the weekend they said that as I had not used the PAC code the contract had not been cancelled. I explained that they had confirmed to me it would be cancelled in Jan however I was told that that was a sales call so the person could not have said that. When I asked for the transcript of the call I was told that there would be a fee to pay. When I asked to speak to a manager I was told that they don't work at weekends. He then said he could get someone to call on a week day and would my mobile number be the best one to use. I tried to explain to him calmly that the phone had not been used since December which was the whole point of the call.
I was called during the week and after a long discussion was told the best they could do was to cancel the contact immediately with out the need for a months notice.
Since that call I have been phoned and written to on several occasions asking me to pay various amounts to settle the account.

Chris Ingram, Peter Richard MacCabeand Alex William Norton found this review useful

Ian Anthony´s profile

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Ian Anthony
Reviewer
1961
Southampton, United Kingdom

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