To save him a trip to the Post Office, I wanted to get an item collected directly form an elderly relative on the other side of the country who has no access to printers or computers and apparently there was no way round them collecting it without the printed label, despite the fact I paid more than £10. Also charged me a cancellation fee of £5. So I still don't have the item and out of pocket.
Forgot to mention that I phoned many times trying to find a way round it, with no luck.
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