I ordered two of these heaters and whilst I was a tad disappointed that they did not arrive the next business day as I expected, I fully accept the reason provided inasmuch as whilst my order was placed in advance of the cut off time, as I paid by PayPal there was as light delay and I missed the shipment deadline. I accepted the explanation, but they still insisted on refunding my next working day supplemental cost, good customer care!
On installation, one of the two units was found to have a fixing screw missing. I spoke (I think to Ian?) who said, no worries, I would a complete replacement fixing pack in the post, it arrived the next morning!
That is about as good as gets, I just wish more online retailers/providers were as efficient and accommodating!
HB / Weymouth
I would recommend this company and their range of products to anyone, they tick all of the boxes from easy to use website to dllivery of a quality competively priced product.
I have used this company before and they are consistently good. Their prices are competitive, they only deal in quality products and their delivery and customer help desk are superb. If only all suppliers were like this!
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