John Carson´s profile

Reviews (1)

Just Eat

very bad business practice

i order from just eat on a regular basis from a restaurant in Portsmouth. Order accepted delivery time 45 minutes. 33 minutes later the phone goes, just eat the restaurant have rejected your order?? Why because it is too far to deliver?? i live just over a mile away?? meanwhile just eat ear mark the funds in your bank making it impossible to order more food, so once again left with no money and no food. This would be ok if it was a one off but it is not. I phoned the restaurant to discover the order was accepted by just eat on their behalf?? Why do they take your money or tie it up in limbo when they do not know if the food is available?? Why do they think it is acceptable to leave families with no food to eat or money to go elsewhere?? ordering a takeaway is supposed to be a treat, not with just eat!!

10 April 2013

Reply from Just-Eat.co.uk

Hey John

Thanks for taking the time to leave a review. I'm really sorry to see that the restaurant rejected your order, but I'd like to look into this for you. If you would like me to do this, please email your order number to trustpilot@just-eat.co.uk.

Thank you

Kind regards
Lauren

Social Media Consultant

John Carson´s profile

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John Carson
Reviewer
1980
Portsmouth, United Kingdom

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