David Bryden´s profile

Reviews (2)

Sigma Sport

Disjointed, disappointed and slow.

Having had website registration problems, I phoned, left messages and emailed Sigma and no reply for 4 days. I could not believe that no one (including a named person) came back to me. Significantly better service from Wiggle, Chain Reaction and Discount-bikes.de. When I finally was able to get hold of a male sales agent, I suggested that Sigma could make a gesture of goodwill by sending my purchase by courier, which I needed by Friday. This suggestion was declined by the agant saying 'yeah, it should be there for Friday', which it was not. Apathetic clowns.

05 September 2013

Reply from Sigma Sport

Dear David,

First and foremost, on behalf of Sigma Sport, I would like to personally apologise for the service you received from us, this is not typical of how we do business and I will personally speak to those involved with your order, and determine why your order was dealt with in such a poor manner.

We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number 020 8481 9911. We look forward to continuing serving you as a valued customer.

Thank you for your invaluable support,

Sigma Sport.

Wiggle.co.uk

Great online retailer, solid product line and top-notch customer service.

I have been buying from Wiggle for about 4 years and have always been delighted with the product range, the website and the customer service.

The product set is well thought out and it is very rare that I cannot find what I want at a very competitive price.

The no-quibble returns policy works well in the event something doesn't quite fit.

In addition to the branded ranges, the DHB cycling range represents excellent value and quality for money.

David Bryden´s profile

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David Bryden
Reviewer
United Kingdom

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