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Reviews (1)

Nabru

SHOULD HAVE PUT THE BOARDS IN THE CUSHIONS BEFORE DESPATCHING

It took my wife and myself 5 hours to assemble the sofa. The problem was that it was an almighty struggle to get the boards into the cushions. In addition the diagrams in the instructions did not show the cut out bits in the board in the same place as the diagram so we were fortunate that we inserted the boards correctly first time. The onstructions could have been clearer by marking the end of the boards (in addition to mark saying A1) insert this end into cushion. But by far the best thing that could have been done if your video shows it being really easy for your men to insert board is that you could have inserted the boards into the cushions.

28 March 2013

Reply from Nabru Limited

Hello John,
Many thanks for your thoughts and feedback. We are sorry to hear that you struggled with the assembly of the cushions. We will double check that the instructions are clear for the direction that the boards should be inserted and release a new version if necessary. We have tried sending out the seat cushions with the boards already inserted in the past however when we did this there was a much higher incidence of damage of these items during transit which is why we no longer do this.
Kind regards, The Nabru Team.

John Harron´s profile

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John Harron
Reviewer
United Kingdom

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