I called the customer services telephone line as I was unsure whether I was too late to place an order (it was around 2:30pm - 3pm) as I was desperate for a certain product for next day delivery. The lovely lady on the phone checked stock for me and said that if I placed the order on the phone she would push the order forward to ensure it was on the courier for delivery the next day. I did not have an account so she set this up for me as well. She did as promised and I received an update email at every stage. Product was received the next day in a well packaged condition. This was my first experience with viovet and I am very happy with the service. 5 stars and I would definitely use again!
My experience with fonebank has overall been a very good one. I chose the freepost option and it took a week and a half to be received but once it had been I received an email updating me. I then received an email saying that the agreed price would be in my bank within 2 days which it was. Happy with this service, would definitely use again.
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