Carol Brown Magennis´ profile

Reviews (1)

SerenataFlowers.com

pathetic!

I ordered flowers for my mum as she had reached final stage of cancer treatment. I Live 50 miles away from her so could buy flowers myself. I put my trust in ordering on line and wish i hadn't bothered. The flowers were pathetic and looked like a £3 bunch out the garage and not a £30 bunch from a reputable online firm!! Would not recommend to anyone!!

Alan Forrestand Sian Jarvie found this review useful

17 April 2013

Reply from SerenataFlowers.com

Dear Carol,

Thank you for taking the time to leave your feeback.

I am deeply saddened to learn of your poor experience, especially as your flowers were for your mum who has had ongoing treatment for cancer.

Regretfully upon reviewing your order, I am unable to locate any communication from you into the Customer Service team.

Unfortunately unless they are contacted regarding any issues, we cannot help to rectify them.

If you would like Customer Services to look further into this, please do not hesitate to contact them.

Again please accept my sincere apologies for the upset that this has caused both you and your mum.

Kind Regards,

Faye.serenataflowers.com

Carol Brown Magennis´ profile

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Carol Brown Magennis
Reviewer
1976
Chapelhall, United Kingdom

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